Delivery Method and Shipping Time: Office Equipment Outlet will ship your Order within 4 - 5 business days by FedEx, UPS or by a Freight Company.  We may also ship by US Mail.

Office Equipment Outlet Warranty

Supply Return Material Authorization

IMPORTANT:  Office Equipment Outlet will not accept returns unless a return authorization number has been issued.

Please initiate your return request by submitting our online return request form.  We will typically respond to your request via e-mail within a few business hours of the request.  If your request is accepted, our e-mail response will contain a return authorization number and provide shipping instructions; otherwise we will include additional questions to clarify the request.  If you do not hear back from us within 1 business day, or if there is a dispute related to the request, call our toll free number, 1-800-553-2112 (International customers call 1-847-438-9159).  In order to ensure prompt customer service, please make sure you have submitted your online return authorization request and have your original order number available before you call.

Returns must be received in our warehouse, based on return shipping postmark date, within the specified time frames, and be in acceptable condition based on the type of return (non-warranty or warranty).  It is important to pay close attention to return dates and to return your products immediately after receiving a return authorization number.  Returned products must meet our criteria of acceptance before we issue a credit or ship a replacement.

If the returned product does not meet our acceptance criteria, we will make a reasonable attempt to contact you, using the contact phone number and contact e-mail address provided on the original order or return request, to arrange for return or disposal of the item.  If we do not receive a response to rejected items within 2 weeks of our attempted contacts, including instructions for return shipping pickup, rejected items will be discarded.

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SUPPLY RETURN SHIPPING INSTRUCTIONS

All returns must have the return authorization number clearly written, preferably in black marker, on the outside of the shipping box.  This is critical for us to correctly identify the item when it is received into our return warehouse.  Please also include a copy of the original sales order, packing list or invoice.

Ship all returns to the following address:

OEO LLC
ATTN: [RA#: - fill in your return authorization number here]
143 E. Main Street, Suite 150
Lake Zurich, IL 60047

NON-WARRANTY RETURNS

Office Equipment Outlet will accept returns of non-defective goods for credit or replacement if a return authorization is issued and the returned product is received in our warehouse within 15 days of the original shipping date.  Non-defective products must be returned with complete original shipping and product packaging material and contents, and the product and packaging must be in original, "as shipped" condition, for supplies.  In addition, we will not accept supplies for return if more than 50% of the product has been used.  All non-warranty returns will be charged a restocking fee.  Customers are responsible for any shipping charges and insurance associated with non-defective product returns.

WARRANTY REPLACEMENT

Office Equipment Outlet will replace defective products free of charge if the products are returned within 90 days of the original ship date, unless bought with warranty provisions that will supersede this policy (i.e.: eBay – 30-day part warranty only).

Warranty for defective NEW OEM (brand name) products will follow the warranty policy of the manufacturer.

All products that are returned under warranty will be inspected prior to replacement approval.  We will not accept returned products that exhibit evidence of tampering or physical damage due to customer use.  In addition, we will not accept toner cartridges as defective if more than 50% of the toner powder has been used.

Replacement options:  Customers can elect either of these two methods of replacing their products:

1.      Get your return authorization number, return your product, and we will ship your replacement free of charge after receiving and inspecting your returned products.

2.      If you urgently need your replacement, you can elect to purchase the replacement product at full charge and we will credit your original purchase after inspecting your returned product.

SHIPPING DAMAGE RETURNS

If you receive a product that is damaged by shipping, please initiate a return authorization request within 2 business days after receipt of the package.   Do not throw away or alter any of the product and packaging, it must be in the same condition as it was received in order for us to properly establish that the damage was due to shipping, and not due to some other cause.  We will not accept claims for shipping damage if any of the packaging or contents have been altered or discarded.

Depending on the original shipping source, we will process the damage claim in one of two ways:

• For some claims, we will have to contact the shipping company and file a claim to have the shipping company schedule a pickup and inspection of the package from the customer location.
• For some claims, we will issue a return authorization number for you to return the package to our returns warehouse, following the normal return procedure.

After we are able to properly establish that the product was damaged during shipping, Office Equipment Outlet will replace damaged products free of charge based on our Warranty Replacement policy.   If the customer chooses to return the product for credit, our Non-Warranty Return policy will apply, including restock fee.